Golden Bay O2D Customer Portal provides a seamless experience for order placement, live tracking of shipments, and managing customer dockets for Golden Bay’s main products

Golden Bay O2D Customer Portal will help you to increase your productivity: Use it anytime, anywhere, whether placing an order, tracking a delivery, or reviewing your docket history. You will be able to do in minutes what used to take hours.

Golden Bay Customer Portal gives you real-time, on-demand access to the following:

Place an order: Select the type and quantity of product and confirm orders.

Manage delivery and fulfilment: Real-time notifications of order status, request order changes and receive electronic proof of delivery.

See docket history: See previous and current dockets when needed.

In the future, O2D Customer Portal will continually evolve and expand to meet customers’ changing needs. If there is a functionality you would like to see added to O2D Customer Portal, please reach out to your Golden Bay Account Manager or get in touch with one of our customer service representatives.

No, O2D Customer Portal is a free platform for all our customers.

No, O2D Customer Portal is an integrated, web-based platform for desktop, mobile and tablet

No, the URL will be the same as per before - https://gbcorders.fbuapps.com

Your O2D Customer Portal username is the email address that your Plant Manager used to set you up.

Only you and your Plant Manager should have your O2D Customer Portal password. If you can’t recall it, click the “Forgot password?” and follow the password reset instructions.

From the main login page, you can click on the “Forgot Password” link and follow the onscreen instructions to change your password.

If you need to change your email address, please get in touch with your O2D Plant Administrator. He/She will be able to change or delete your current details.

If you don’t know who your O2D Plant Administrator is, please get in touch with our Customer Services Team by email at orders@goldenbay.co.nz

If you are having issues login to your account, please get in touch with one of our Customer Services team by phone at 0800 CEMENT (236368) or by email at orders@goldenbay.co.nz

You can follow the progress of your order by logging into your account on our O2D Customer Portal and checking on your orders.

No, all orders placed on Saturday will be delivered on Monday morning.

You can reach our Customer Service Team by phone at 0800 CEMENT (236368) or by email at orders@goldenbay.co.nz